What do we do at Stratford that drives you crazy?
Some months ago, I posed this question to Stratford parents. The idea was suggested to me by Pat Bassett, the head of the National Association of Independent Schools. Pat’s observation was that schools should ask this question as a way of making sure they are offering great customer service. In other words, a school might be doing a great job with respect to its major objectives but might still have some room to improve relations with its families.
The answers that I received from our parents were interesting and instructive. I have shared those responses with the appropriate administrators. In some cases we were able to make some immediate changes. In other cases, solutions were complicated, or we feared that solving one minor problem might create a bigger problem in some other area. In such cases, we were at least able to note the frustration and to make a commitment to attempt to address the concern.
Below is a list of the “things we do that drive you crazy” (those that involved a particular staff member were addressed directly with that staff member, and are not included here). In no particular order, and with parenthetical comments attached:
- Too many unhealthy snacks are available to children at Stratford. (Josh Roberts, our cafeteria manager, has made solid efforts to offer attractive and healthful choices; meanwhile, sugared drinks have been removed from both the drink machines and the serving lines.)
- Why can’t non-sponsored clubs make announcements at Upper School assembly? (This is a long-standing policy. A number of organizations and interest groups are allowed to meet on campus after school and enlist our students as members, but in the interests of simplicity, consistency and fairness, only those which are school-sponsored are introduced at announcement time on Mondays. The others may place a poster promoting their activities.)
- The grading system used at the upper grade levels needs to be more transparent, with more frequent feedback. (I can assure you that the principals placed great emphasis on communication and on consistency of grading policies in their school-opening meetings this year.)
- Our coaches should communicate with parents as effectively as our classroom teachers do. (Agreed; and Grady Smith has also made communication a point of emphasis this year with his coaching staff.)
- The prizes which students receive for the magazine sale are too extravagant. (Maybe so; I hope we can keep an eye on this over time.)
- Grade-level family gatherings are preferable to multi-grade family gatherings for getting to know the parents of children in your child’s class. (True. We will definitely keep this in mind.)
- Parents of older children need to enforce the drinking age with their own children and the children of others. (This came to me not so much as “what Stratford does that drives me crazy” and more as “this just plain drives me crazy”. It’s certainly not a Stratford-specific problem.)
- It would be great if Stratford could smooth out the transitions from Lower School to Middle School and from Middle School to Upper School, and make sure that children are academically ready to make the jump to the next level. (This is an excellent point with which all of us agree, and I believe that all of our principals are keeping a close eye on this issue.)
- Teach more geography! (I sensed that this was not so much a frustration with Stratford’s program as it was an observation that American children in general are geographically illiterate. We’re on it.)
Thanks for your input! It’s great to be a Stratford Eagle.
BV
Posted
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sigley
on Thursday September 2 at 05:56PM
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